Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.
General Terms for Shipping
- Orders are processed between 10:00 AM – 6:00 PM, Monday – Saturday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
- Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
- Strictly Organics is not responsible for damage after delivery.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
For all orders, delivery charge of INR 50 (Indian Rupees Fifty Only) shall be levied. For CASH ON DELIVERY (COD) orders charge of INR 50 (Indian Rupee Fifty Only) shall be levied.
What is the estimated delivery time?
For order containing multiple Products, delivery may be made in multiple shipments. Delivery usually takes 5-7 business days from the date of order placement. Business days exclude public holidays.
I need to return an item, how do I arrange for a pick-up or claim ?
- For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
- Please raise a request here with order and contact details –
- You can also raise a request with us at firstname.lastname@example.org
- Our helpline is available from 10AM to 6PM excluding Sunday
What happens if the reverse pick up service is not available at your location?
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your UPI or Bank Account.
In rush time or Holidays
- Orders on Saturday and Sunday would be processed on Monday so it will include 2 more days into the general delivery time as stated above.
- In National Holidays and Festivals, orders would be processed the next day.
- Strictly Organics always tries its best to make delivery early as possible